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Returns to Our Processing Center

To process your return request, just follow these steps from a computer:

  1. Click on My Account at the top of any page on our site, or click on the Login link in the top-right part of the page.
  2. On the My Account page, look for the section titled "Track your recent orders".
  3. Click on the "View Details" link for the order containing the item you want to return.
  4. Click on the "Add New Return Merchandise Request" button.
  5. For each item purchased in the order, select the quantity returned in the "Returned" column.
  6. Select a Reason and Method from the dropdown lists.
  7. Enter any additional comments in the My Comments field.
  8. Click the "Save RMA" button.

You will receive an email to confirm your request, as well as any further steps to take.

Our Return Address

We recomment that you insure the return package prior to shipment. Enclosing your original packing invoice will help us expedite your return. If we receive your return package without your original packing invoice, it may delay your return processing.

TAUI Network, Inc.
Returns Processing
1100 Albemarle Road
Brooklyn, NY 11218